For Insurers & Loss Adjusters
BP Bartlett Construction has been a trusted reinstatement partner in the New Zealand insurance industry for four decades. We process over 1,500 claims a year across Auckland, Waikato, and Hauraki — and we build our processes around what makes your job easier, too.
We Know What You Need From Us
We understand the pressure adjusters and insurers are under: fast turnaround, minimal back-and-forth, and a contractor who can be trusted to handle problems without needing to be chased or micromanaged. That's exactly how we operate. When something on a claim needs sorting out, we sort it — you don't need to follow up to make sure it's been done. It's part of why we've built one of the strongest reputations among reinstatement contractors in the region, and why adjusters keep coming back to us.
Four decades of reinstatement-specific experience
We know scopes of work, quality standards, and insurance processes inside and out
A modern, purpose-built base in Drury South
We moved into a new office and workshop complex in 2025, giving us the space and infrastructure to support continued growth
Cloud-based claims management
Our system allows remote access and tracking from anywhere, keeping communication fast and transparent
SiteWise Gold & Tōtika Gold accredited
Independently verified health and safety compliance (CHASNZ Tōtika standard via IMPAC PREQUAL)
A stable, long-tenured team
Consistency reduces risk and rework across claims
Genuinely enjoyable to deal with
Our clients and partners consistently tell us we're warm, helpful, and easy to work with, not just efficient. It's the kind of feedback that shows up again and again in our reviews, and it's exactly how we approach every relationship, adjusters included
A steady, focused way of working
We run a calm, family-oriented operation rather than a high-pressure one, which is exactly why our team can focus on getting claims right the first time and why our reputation among adjusters holds up job after job
1,500+ claims processed annually
Proven capacity to handle volume without compromising quality
Working With Loss Adjusters
We work directly and regularly with loss adjusting firms including McLarens and Sedgwick, among others, receiving instructions straight from adjusters on a wide range of claims. This direct relationship means faster scoping, fewer handling delays, and a reinstatement partner adjusters can rely on to deliver consistent, high-quality outcomes for policyholders.
If you're an adjuster looking to instruct us on a claim, our office can be reached directly to discuss scope, timelines, and site access.
Reporting & Site Documentation You Can Rely On
Good outcomes start with good information. Our team is well trained in producing clear, accurate reporting on damage and loss description, so adjusters and insurers get exactly what's needed to assess and progress a claim without back-and-forth.
We carry out detailed site surveys, including floor plan damage assessments, and use LiDAR scanning to produce accurate floor plans where they're needed. We also take professional-standard photography on every site visit, so documentation is clear, consistent, and ready to support the claim. Where it's useful, we're also happy to provide general building advice to help inform scoping decisions.
Get In Touch
For claims coordination, scoping enquiries, or to discuss working with us as a preferred contractor, contact our office directly.
